Tula
Legal

Privacy Policy

Last updated: July 2026 · Applies to the Tula beta

This policy explains what information Tula Technologies Ltd (“Tula”, “we”) collects, how we use it, and the choices you have. Tula is currently in pre-launch/beta, operating from Kenya with planned expansion across African markets. As the product evolves, we will update this policy and notify users of material changes.

1. Information we collect

  • Account information — name, phone number, email, username, and profile details you provide when registering.
  • Message metadata — information needed to deliver messages (such as sender, recipient and timestamps). The content of end-to-end encrypted chats is not accessible to us in readable form.
  • Payment data — transaction details processed through Tula Pay and our payment partners. Full card and bank credentials are handled by licensed payment processors, not stored by us.
  • Device & usage data — device type, app version, IP address, and diagnostic and usage information that helps us keep the service secure and reliable.

2. How we use your information

We use data to provide and secure the service, process payments, prevent fraud and abuse, comply with legal obligations, respond to support requests, and improve features. We do not sell your personal information.

3. Content moderation & child safety

Tula has zero tolerance for child sexual abuse material (CSAM) and other illegal content. To protect our community, publicly shared and uploaded media may be scanned using automated tools, including image- and video-hash matching technologies that compare content against known databases of illegal material maintained by recognised child-safety organisations.

When we detect apparent CSAM, we remove it, disable the responsible account, and report it to the appropriate authorities and child-protection bodies as required by law. These safeguards are designed to meet the standards of third-party child-safety and detection programs we participate in.

4. Third-party services

We rely on trusted providers to operate Tula, including licensed payment processors, cloud infrastructure providers, and content-moderation and safety tools such as image-hash matching services used for child-safety compliance. These providers process data only as needed to deliver their services and under appropriate safeguards.

5. Data retention

We keep personal data only as long as needed to provide the service, meet legal, tax and regulatory requirements, resolve disputes, and enforce our agreements. Records related to safety and illegal-content reports may be retained as required by law.

6. Your rights

Subject to applicable law, you may access, correct, or delete your personal information, object to certain processing, and request a copy of your data. You can exercise these rights by contacting us using the details below.

7. Contact

Questions or requests can be sent to [email protected], or by post to Tula Technologies Ltd, Standard Street, Nairobi CBD, Kenya.